Heritage Guitars - Frequently Asked Questions
Everything you need to know about our premium instruments, shipping, and service.
How long will it take for my guitar to ship?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-15 business days depending on customs.
Do you offer a warranty on your instruments?
Yes, every Heritage Guitar comes with a limited lifetime warranty covering manufacturing defects in materials and workmanship to the original purchaser.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the instrument in its original condition for a full refund, minus shipping costs.
Are the guitars set up before they are shipped?
Absolutely. Every instrument undergoes a rigorous multi-point inspection and professional setup by our master luthiers to ensure it is stage-ready the moment it arrives.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any import duties, taxes, or brokerage fees incurred.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualified buyers.